How can I cancel my order?

Once an order is placed, it can be cancelled before it reaches the shipping destination.

Here is how to cancel your order:

• Log in to your account and go to My Account

• Select the appropriate order from ‘My Orders’

• Click on ‘Cancel Order’ for the item(s) you want to cancel, individually

• Select the reason and confirm the cancellation

Once you are done, we will send you an acknowledgement of the cancellation.

Can I cancel only part of my order?

Yes, you can. You can individually cancel product(s) in your order history.

Go to My Orders in the My Account section to cancel products.

I just cancelled my order. When will I receive my refund?

For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund in the source account within 7-10 business days from the time of order cancellation.

Why was my order cancelled by Sambram?

Sometimes the order would get cancelled for various reasons – the product could be out of stock. Once an order has been cancelled by us, the refund amount will be credited to the source account within 7-10 business days. In the case of certain public sector banks, it can take up to 10-15 business days.

What is Sambram Cancellation Policy?

You can cancel an order at any time till the product has been delivered or if the cancel option is available on App / Website / M-site. Any amount paid will be credited into the original mode or payment.

How can I initiate a return?

Here is how to return an item you ordered: Go to My Orders and select the item(s) you want to return.

• Click on the Return button below the item.

• Select your reason for returning the item and confirm your return request.

Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advise you on next steps.

What is the time frame within which I can initiate a return?

Please refer to the Returns tab mentioned on the product page.

When are returns not possible?

Returns are not possible in cases where the brand / seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after the timeline has lapsed.

If you have shopped on Sambram, here are some products we cannot take back at all:

• Products that have been tampered with or are missing serial numbers, as mandated by the seller

• Personalised / engraved items, as mandated by the seller.

How should I pack the item for return?

Enclose the item(s) in original condition and packaging, along with the original box, as part of the return package. Remember, we cannot offer refunds for products if their tags / labels or seals have been tampered with – so be extra careful.

Can I get a replacement / exchange for the product I have ordered?

Unfortunately, we do not offer a replacement option. Instead, you can request a return and place a separate order for the new product(s) you want to order.

Can I return a part of my order?

Yes, you can. Just select the product(s) you want to return and initiate the return right away.

When I am returning a product, do I have to return the free gift that I got with it as well?

Yes. Any freebies / gifts that you received will need to be returned along with the original product.

Can I cancel my return request and choose to keep the product?

Yes, it is possible. To cancel your return request, please visit the My Account section.

I have received my order, but I cannot see an option to initiate returns. What should I do?

It may take our logistics partner some time to update the delivery status online. Please allow 48 hours for the delivery status to be updated. You can then place your return request.

Why has my return request been rejected?

It is unfortunate, but the reason for making the return does not comply with our policy.

This is not what I ordered. How do I replace it?

If your order or a part of it does not match the product description, we will look into it right away. You can initiate a return request through My Orders in the My Account section.

Can I return a product I bought on sale?

Yes, products bought on sale can be returned.

I have initiated a return, but it has not been picked up within the return window. Will my return request be cancelled now?

The request will be considered as long as the return has been initiated within the return window. If there is a delay in picking up a product you want to return, contact our customer care team to reschedule the pick-up.

What is Sambram Return and Exchange Policy? How does it work?-

Items can be returned within 7 days of the delivery. All items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included. Any returns that do not comply with our policy will not be accepted.

Note: Return Policy differs from product to product, we request you to refer the 'Product Display Page' of the item you wish to buy to know more about that item's return policy

Why has my return been put on hold despite a 'No Questions Asked' Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pick-up, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our customer care team.

Why has my return request been declined?

This is unfortunate. However, this may have happened if the item returned is used, damaged or original tags are missing. For more details, please call our customer care team.

Why is my returned product re-shipped?

If the product returned does not meet our quality standards, or is found to be damaged, used, missing the original tags, the same will be re-shipped to you and a refund will not be processed. For more details, please call our customer care team.

Can I accept the shipment after opening and checking the contents inside?

Unfortunately, not. As per our policy, you will have to accept the order and can then return it or get in touch with our customer care team in case you have any concerns.

What are the delivery timings?

Unfortunately, since we partner with external logistic partners, we do not have a say in their delivery schedule. So, you cannot choose a specific date and time for delivery on Sambram right now.

I missed my delivery. What happens now?

Please contact our customer care team as soon as possible, and we will try to reschedule the delivery.

Can I choose a specific date and time for delivery?

Unfortunately, at the moment we do not have the capability to speed up delivery.

Can I get in touch with the delivery executive?

Since we partner with external logistics providers, we do not have the contact information of the delivery executive.

I got a call from the logistics partner asking me to collect my order. What should I do?

We apologise for the inconvenience. Please contact our customer care team so we can ensure that the product is delivered to your doorstep.

Will the logistics partner call me before delivering my order?

No. However you will receive an SMS alerting you that your order is out for delivery. You can also track your order from the My orders section in My Account.

I have a complaint about the logistics executive who came to deliver my order.

You can contact our customer care team with the details, and we will get in touch with the logistics service provider to resolve your complaint.

Can I provide a separate contact number to receive deliveries?

Please Note: Your account can only have one registered number to which you will receive all the order related communications i.e. from the time order is placed to the delivery of the product.

Also, there’s no limit on number of times you update the phone number under the Edit Profile section. Every time you update the phone number, all order-related communications will be sent to the updated number.

Why is my order late?

Delays can occur because of bad weather, flight delays, political disruption, high volumes of shipments during sales or other unprecedented events. Get more information on your order by checking the Order Tracking page.

What is the estimated delivery time for orders?

Sellers generally pack and ship items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

- The seller offering the product

- Product availability with the seller

- The destination to which you want the order shipped to, and location of the seller

You can check the expected delivery date of your order(s) under My Orders in the My Account section.

For any other questions we are happy to assist you

Please write us a mail at